Confluence
A team wiki for the handbook section or procedure you want people to find later.
Publish only after a person has edited the draft. Confluence has a free plan for small teams and paid plans.
Freemium. Confluence has a free plan for small teams and paid plans. See Atlassian's pricing page.
Vendor: Atlassian. Pricing tier checked 2026-10-16.
Specifications that use Confluence
Customer service · moderate
Add an accepted answer to the help page
The same ticket is answered well once and then answered differently the next time. The accepted answer is on the help page, in the words you approved.
ChatGPT · Grok · Claude
Customer service · easy
File an internal article from a solved ticket
Solved tickets teach one person. An internal article exists in the words of the solved ticket, marked internal.
ChatGPT · Grok · Claude
Operations · moderate
Find headings that the new note contradicts
Internal pages stay wrong after a decision, because nobody hunts the old sentence. A list shows headings that contradict the new note you pasted.
Claude · Grok